FAQ – Frequently Asked Questions

Probably, the mechanical mechanism of the door has some friction or blockage which wasn’t there before. First of all check correct balancing of the door and fluid movement by moving it manually. If you can’t find anything unusual, execute new learning of the forces (look at the manual or our Youtube channel for what to do). Instead, if jammed, contact your installer to check the door

Based on the product you have installed, you have different options. First of all, you must identify exactly what control unit or receiver you have via the product label. Lastly, the manual or our Youtube channel has all the steps to do this

All our digital control units allow you to load a default which returns the control unit to its initial configuration when you installed it for the first time. In our manual or on our Youtube channel you can find a series of tutorial videos to help you do this.

Argo is a 230V irreversible electro-mechanical actuator for shutters weighing 160 to 300 Kg. Available in a version with an electro-brake or without.

Vega is a 230V irreversible electro-mechanical actuator for pivoting doors up to 9 m².

Atris is a 24V irreversible electro-mechanical actuator for sectional and pivoting doors up to 15 m². The maximum force is 1000 N (100 Kg) It is available in 700N and 1000N versions.

Azimut is a 24V irreversible electro-mechanical actuator for sectional and pivoting doors up to 8 m². The maximum force is 500 N (50 Kg)

Normally, there are three types of garage doors, sectional, pivoting (which are sub-divided into two further versions) or shutter. For sectional doors, you can choose the Azimut and Atris centre roof motors (based on the dimensions of the door). For pivoting doors, you can always adapt the Azimut and Atris (with the addition of the bow if counter-weighted), or the classic Vega centre door motor. Instead, if you want to move a shutter, the Argo motor is most definitely suitable for the weight and dimensions of your door.

The opening direction was not configured correctly. Niuba leaves our warehouses with opening to the right by default, while it was probably installed to open to the left. Use the “dir” parameter to resolve your problem.

Probably, a condition has occurred that caused the encoder to lose alignment. After the first slowed closure, the system should restart as normal.

The boom is probably not correctly balanced. Try to release the boom and check if it is positioned 45° and maintains this position. If maintained, you can execute new learning of the forces and the problem should resolve itself. Instead, if not maintained, call your installer to balance it again.

This product is sold in modular mode since the situations are multiple. You should definitely buy the anchorage bracket for the cabinet, the boom (standard or round if there is wind), its relevant fastening (based on the boom chosen) and the support (fixed or mobile). This material is the minimum indispensable, then you can add to your installation with various accessories found in the road barriers section.

It may be mechanical friction of the gate itself due to wear, or deterioration of the start condenser (for 230V motors). In the first case, you can try to unlock the motor and try to move it manually (you will realise as it is more tiring), while in the second case you should ask your installer to check. In both cases, you should however ask the installer to intervene to solve the problem.

This situation is used to warn you to run a routine maintenance check on your gate. If is a specific function inserted to help you conduct the correct periodic control on the gate to check everything is in place and execute those operations necessary to prolong the duration of your installation. Call your installer to intervene. In the meantime, apart from this slight delay during the opening phase, your gate will continue to work as normal.

The most frequent causes can be the remote control battery (in this case with another remote control it will probably move), or there may be a malfunctioning safety device (photocells and/or sensitive edges), of the command control unit or the motor itself. While for the remote control, try to change the battery, for other controls contact your installer.

The problem may be the remote control battery is flat. Try and replace it, check the LED switches on and try to activate the gate; with any activation, the gate should normally move again.

Pay utmost attention to the weight of the gate, referring to the technical features, to choose the motor with the correct power to move it.

If you want the gate to open automatically, even when there is no electricity, or it has to work without connection to the electricity line, you have to choose a 24V motor (adding a backup battery to the system in the first case, or using ’ECO-LOGIC in the second), while, if you don’t need this, the 230V motor will allow unlocking and manual operation in the event of a blackout.

If you have 1 to 20 openings per day (residential use), you can easily use a 230V electro-mechanical motor, while if the number of openings increase, you should choose a 24V electro-mechanical motor, or 230V inverter motor (for heavier use).

There are different types of motors to use based on the characteristics of the gate and according to the type of use. It is therefore important to firstly understand exactly what your needs are.

If you want the gate to open automatically, even when there is no electricity, or it has to work without connection to the electricity line, you have to choose a 24V motor (adding a backup battery to the system in the first case, or using ’ECO-LOGIC in the second), while, if you don’t need this, the 230V motor will allow unlocking and manual operation in the event of a blackout.

For the most common gates, you can find a kit already created by us with everything you need for a minimum installation (LIGHT version) or with accessories (FULL version). For motors not sold in a kit however, you can combine an “electronic kit” to complete the installation. You can then choose from a series of other optional catalogue of accessories to integrate and enhance your installation.

For the most common gates, you can find a kit already created by us with everything you need for a minimum installation (LIGHT version) or with accessories (FULL version). For motors not sold in a kit however, you can combine an “electronic kit” to complete the installation. You can then choose from a series of other optional catalogue of accessories to integrate and enhance your installation.

All our irreversible motors offer the possibility of being unlocked with a key and being moved manually.

The Vulcan is an irreversible electro-mechanical gearmotor for underground assembly for swing gates with leaves up to 3.5 m long. Available in a 24V and 230V version

Blitz is an irreversible electro-mechanical actuator with articulated arm for swing gates with leaves up to 3 m long. Available in a 24V and 230V version.

Ciclon is a 230V irreversible electro-mechanical actuator with articulated arm for swing gates with leaves up to 2.5 m long.

Drys is a 230V hydraulic actuator for swing gates with leaves up to 7 m long. Available in a reversible or irreversible version.

Zariss is a 24V irreversible electro-mechanical with articulated arm. With this motor, you can automate swing gates with leaves up to 2.2 m long.

Ursus is a 230 V hydraulic actuator for swing gates with leaves up to 6 m long.

Bingo is an irreversible electro-mechanical actuator. With motors from the Bingo range, you can automate swing gates with leaves up to 5 m long. Available in a 24V and 230V version

Calypso is an irreversible electro-mechanical actuator for swing gates with leaves up to 4 m long. Available in 3 versions, 400, 500 and 600 mm.

Axil is an irreversible electro-mechanical actuator for swing gates with leaves up to 2.8 m long. Available in a 24V and 230V version.

If you still have to make the gate, I would advise you to evaluate an underground motor, which would have no visual impact on your new gate.

Pay utmost attention to the weight of the gate and the installation measurements, by referring in the first case to the technical features, while in the second case refer to the tables outlined in the manuals. Since, in some cases, particularly due to the measurements of the pillar, you may only have to choose between the articulated arm motors and not from the linear ones.

If you want the gate to open automatically, even when there is no electricity, or it has to work without connection to the electricity line, you have to choose a 24V motor (adding a backup battery to the system in the first case, or using ’ECO-LOGIC in the second), while, if you don’t need this, the 230V motor will allow unlocking and manual operation in the event of a blackout.

If you have 1 to 20 openings per day (residential use), you can easily use a 230V electro-mechanical motor, while if the number of openings increase, you should choose a 24V electro-mechanical motor, or 230V hydraulic motor (for heavier use).

There are different types of motors to use based on the characteristics of the gate and according to the type of use. It is therefore important to firstly understand exactly what your needs are.